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  Public Ticket #4576271
Unable to access my account - Lost 2FA Authenticator
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  • Kelly de Lima Oliveira started the conversation

    Hello,

    I am an affiliate and I still have access to my registered email address ([email protected]).

    I last logged into my BuyGoods account in 2024. I remember my password and I can log in successfully, but I cannot complete the login because my two-factor authentication (2FA) was set up on an old device that I no longer have.

    Could you please help me reset or remove the 2FA from my account so I can log in and configure a new authenticator app?

    Thank you for your assistance.